Terms of Service

1.Acceptance of Terms

By accessing or using this website or the services provided by Sunrise Digital Labs Inc ("Sunrise," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to them, do not use our services.

2.Description of Services

Sunrise is an IT consultancy. Our work covers Microsoft 365 migration and tenant consolidation, technology integration and separation arising from mergers, acquisitions and divestitures, migration readiness and security assessments, and IT consulting across security and identity, cloud and infrastructure, continuity and recovery, integration and automation, and AI governance.

The scope of any particular piece of work is defined in an individual service agreement or statement of work. Where that agreement and these Terms disagree, the agreement governs.

3.User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account
• Not use our services for any illegal or unauthorized purpose
• Not interfere with or disrupt the integrity of our services
• Comply with all applicable laws and regulations

4.Assessments, Recommendations and Migrations

Our assessments report what we measured and what we recommend. They are not audits, certifications or attestations, and they are not legal advice. Decisions about regulatory compliance remain yours, and you should take your own legal or audit advice where the answer matters.

Where we reference a published framework or baseline, we are naming the standard we measured against. It is not a claim of accreditation, approval or partnership with the body that publishes it, and nothing in our materials should be read as one.

Migrations and cutovers are planned to a stated cutover window with a rollback plan, agreed in the relevant statement of work. We do not promise uninterrupted service during a migration, and no statement on this website or in our materials constitutes such a promise.

5.Intellectual Property

Unless otherwise specified in a separate agreement:

• We retain ownership of all pre-existing intellectual property, tools, frameworks and methodologies
• Upon full payment, clients receive ownership of custom work created specifically for their project
• Open-source components remain subject to their respective licenses
• We may describe completed work publicly only with the client's written consent, including where the client is not named

6.Payment Terms

Payment terms are specified in individual service agreements. General terms include:

• Invoices are due within 30 days unless otherwise specified
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law
• We reserve the right to suspend services for overdue accounts
• All fees are non-refundable unless otherwise stated

7.Scope Changes

The scope of work for each project is defined in its statement of work or service agreement. Changes to an agreed scope require written agreement from both parties; email is acceptable. Work outside the original scope is quoted separately and requires your approval before it begins. We are not obligated to perform work beyond the agreed scope without a signed change order or written confirmation.

8.Communications & CASL Compliance

In accordance with Canada's Anti-Spam Legislation (CASL), we send commercial electronic messages only with your express or implied consent, and every such message carries a working unsubscribe link. Transactional communications — invoices, project updates, service notifications and support-related messages — are not subject to CASL opt-out requirements and will continue to be sent as the work requires.

9.Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during an engagement. This obligation survives termination and excludes information that is publicly available, independently developed, or rightfully obtained from third parties.

10.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUNRISE DIGITAL LABS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising from or related to our services shall not exceed the amount paid by you for those services in the twelve (12) months preceding the claim.

11.Warranties

We warrant that our services will be performed in a professional and workmanlike manner. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

12.Indemnification

You agree to indemnify, defend and hold harmless Sunrise Digital Labs Inc. and its officers, directors, employees and agents from any claims, damages, losses, liabilities and expenses arising from your use of our services or your violation of these Terms.

13.Termination

Either party may terminate a service agreement with written notice as specified in that agreement. Upon termination:

• All outstanding payments become immediately due
• You receive all completed deliverables paid for to date
• Confidentiality obligations survive termination

14.Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms where the failure or delay results from events beyond that party's reasonable control, including natural disasters, pandemics, government actions or restrictions, internet or infrastructure failures, cyberattacks, or labor disputes. The affected party must notify the other promptly of the event and its expected duration. If it continues for more than sixty (60) days, either party may terminate the affected service agreement on written notice.

15.Dispute Resolution

Any dispute arising from these Terms or our services will first be addressed through good-faith negotiation. If negotiation fails, the dispute will be resolved through binding arbitration conducted in the Province of Ontario, Canada, in accordance with applicable Canadian arbitration laws.

16.Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.

17.Changes to These Terms

We may modify these Terms. Changes take effect when posted to this page, and the "last updated" date above changes with them. Continued use of our services after a change constitutes acceptance of the modified Terms.

18.Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

19.Contact Us

Questions about these Terms:

• Contact form
• Email: contact@sunrisedigitallabs.com